FAQ

1. Are all products sold by Smartwatch Zone BD original?

Yes. At Smartwatch Zone BD, we only sell 100% authentic and branded smartwatches from trusted global brands.

2. Do the smartwatches come with a warranty?

Yes. All smartwatches come with the official manufacturer’s warranty (usually 6-24 months, depending on the brand). Warranty details are mentioned on the product page.

3. How do I claim warranty service?

Warranty claims are handled by the brand’s authorized service centers. You will need to show your Smartwatch Zone BD purchase invoice. Our support team will guide you if needed, please call us.

4. Can I return or replace a product?

Yes. You can return or replace a product within 3 days of delivery, if it is unused, unopened, and in its original condition. For details, please check our Refund and Returns Policy.

5. What if I receive a damaged or wrong product?

If you receive a damaged or incorrect product, please contact us immediately with photos and videos, and we will arrange for a replacement or refund.

6. Do you offer Cash on Delivery (COD)?

Yes. We provide Cash on Delivery for most locations in Bangladesh, along with secure online payment options.

7. How long does delivery take?

Delivery usually takes 2-5 working days within Bangladesh, depending on your location and product availability.

8. Do you deliver outside Bangladesh?

Currently, we only deliver within Bangladesh. For international orders, please contact our support team for special arrangements (if available).

9. Can I track my order?

Yes. Once your order is shipped, you will receive an SMS or email with tracking details from our delivery partner.

10. Do you sell smartwatch accessories (straps, chargers, etc.)?

Yes. We also provide selected original accessories. Availability may vary by brand.

11. What should I do if my smartwatch is not syncing or showing software issues?

Most software issues can be resolved by updating the watch firmware or the companion app. If problems continue, you may visit the brand’s service center under warranty.

12. How can I contact Smartwatch Zone?

You can reach us through:
Email: [email protected]

Phone: 01991353929